Legal
Privacy Policy
Last updated 18 August 2026
This policy explains what Plot Twist collects, why, who processes it, and how long it is kept. Plot Twist does not require an account.
1. What we handle
- Story text you type in.
- Any photo or selfie you upload, used as a character reference for generation.
- The generated movie files produced for your order.
- Order and technical metadata: order reference, chosen treatment, movie title, generation status and timestamps, and payment references returned by Stripe.
2. Payments
Card payments are taken by Stripe. Card details are entered on Stripe's checkout and are handled by Stripe, not by us. We store only the references Stripe returns (such as a checkout session and payment identifier) and the payment status.
3. AI processing
To create your movie, your story text and uploaded photo are sent to Google AI services (Vertex AI, including Gemini for story direction and Veo for video generation), which process them on our behalf. Hosting, database and file storage are provided by our platform infrastructure provider.
4. Why we use it
- To create and deliver the movie you ordered.
- To process your payment and keep a record of the order.
- To prevent abuse, fraud, and misuse of the service.
- To respond to customer support requests.
- To meet legal, security, and record-keeping obligations.
We do not currently run product analytics or advertising trackers on this service, and we do not sell personal data.
5. How long we keep it
- Generated movies and the associated order record are automatically deleted 7 days after the order is created, by a scheduled daily cleanup job.
- Your uploaded photo and story are used for generation and are not kept as a separate long-term library beyond what is needed for that order.
- Your own browser may keep a temporary copy of your story, photo and last result in local/session storage so an accidental refresh restores your screen. That stays on your device until you start over, clear your browser data, or your browser removes it.
- Payment records held by Stripe are subject to Stripe's own retention and to accounting/legal record-keeping requirements.
6. International transfers
Our payment, AI, and hosting providers operate globally, so your data may be processed outside your own country, including in the United States and other regions where those providers run infrastructure.
7. Your requests
You can contact us to ask about access, correction, or deletion of data relating to your order. Please include your order reference where possible. Contact email: [REQUIRED BEFORE LIVE — support email]
8. Operator
The operator responsible for this service is identified on the Commercial Disclosure page.